Billing FAQ
Are you looking for answers about billing? Read some of the commonly asked questions below.
Where is your Business Office?
670 Clearwater Road
Hershey, PA 17033-2453
We are open Monday – Friday 8am – 4:30pm.
What are DTMA's Sewer Rates?
Information regarding DTMA rates and fees can be found in the Rate Schedule.
Can I pay my bill online?
Yes. This feature is available by clicking on the Pay Bill tab at the top of the page.
What is the penalty charge for a late payment?
A five percent penalty will be assessed against the current unpaid charge on the sewer bill that is not paid within 20 days from the billing date.
Do you have a drop box?
Yes. A drop box is available at 670 Clearwater Road, Hershey to receive payments Monday through Friday from 7:00 a.m. to 6:00 p.m. On Saturday deposit can be made from 7:00 a.m. to 12:00 p.m. The box is located to the right of the main entrance door.
What are my payment options?
You may pay by credit card, personal check, money order or cash.
- The credit card payments may be made via telephone or walk-in.
- Personal checks are accepted through the mail, walk-in, or drop box.
- Cash is accepted via walk-in.
To view payment options in greater detail go to Paying Your Bill.
How often do I pay my bill?
We bill sewer customers monthly.
How do I report a billing problem?
Call Customer Service at (717) 566-3237 Option 1.
Sewer FAQ
Learn more about sewer and find the answers to your questions.
Who do I call when there is a sewage backup on my property?
Property owners are responsible for maintaining their sewer laterals and building sewers. If you experience a backup, please call DTMA. During normal business hours (Monday – Friday from 8:00 am to 4:30 pm) contact (717) 566-3237 Ext. 303. For after-hours and weekends call (717) 566-7928.
DTMA will need to assess the situation and will advise you accordingly.
What causes a sanitary sewer backup?
Most sewer backups occur because the line is plugged with grease or roots or a combination of grease and roots. Backups are also caused by a sag (or belly) in the line or a sewer lateral that has collapsed. Never place anything in the system other than bathroom tissue. Products like baby wipes and rags and other products labeled “flushable” frequently cause backups because they do not disperse like bathroom tissue.
What kinds of problems do fats, oils and grease (FOG) cause?
When fats, oils, and grease are introduced into the sewer, they are usually warm and free-flowing. However, shortly thereafter, they cool and harden and adhere to the pipe wall. A FOG buildup will eventually cause a backup.
What is that strange pipe in my yard that looks like a mushroom?
That pipe is called a sewer cleanout. The cleanout and its removable cap perform an important function by allowing an access point to your sewer line for cleaning and maintenance.
Make sure the sewer cleanout cap is in good shape and is on tight. Missing or broken caps allow yard waste, litter, and rain water to enter the sewer lines which can cause backups.
Can I connect a sump pump or roof drains to my sewer line?
No. Connecting a sump pump or roof drains to your sewer line is prohibited because they direct excess water into the sanitary sewer line. The extra water takes up capacity in the sewer lines and at the treatment facility and can cause sewer overflows.